Frequently Asked Questions

Need help recycling your cell phones or got a burning question that you need answered pronto? Just click on one of the questions below to find the answer. If you still can’t find an answer to your question, please contact us, we’re happy to help!

Big Sky Recycling accepts all makes and models of cell phones and smartphones. This includes flip phones, android smartphones and Apple iPhones. Working and broken.

Yes. Along with cell phones, we recycle iPads, Tablets, iPods and eReaders.

We do NOT recycle laptops, desktop computers, TVs, cable boxes or landline telephones. Visit Earth911.com to find a recycling center for these types of electronics.

Yes. Big Sky Recycling will accept and recycle your cell phone charging cables.

Yes, Big Sky Recycling accepts and recycles 3G cell phones. Even though 3G phones may not be eligible to be reused and/or refurbished, they can be recycled for material recovery. Recycling them ensures they are kept out of landfills and personal data is destroyed.

Yes, please include the batteries and leave them installed in your cell phones.

It’s very important to ensure that battery terminals are not exposed. Cell phones are designed to keep batteries grounded when attached, so don’t disconnect or remove batteries.

If you are sending an extra battery, be sure to put a piece of tape over the battery terminals and pack as tight as you can with bubble wrap, kraft paper or newspaper.

Do not ship a damaged battery or a phone containing one (for example, a battery that is punctured, leaking or too hot to touch). Go to https://www.call2recycle.org or call 877-723-1297 to find a nearby drop off location.

No. Instruction manuals, paperwork and original boxes should be recycled with your regular curbside recycling service.

Follow our step-by-step guide for instructions and tips on safely packaging and shipping your cell phones.

View our step-by-step instructions on how to remove accounts and erase data from your cell phone.

If you are unable or unsure how to erase your data we will still accept your cell phones as-is. Big Sky Recycling follows strict standards of operations, ensuring data destruction on all recycled electronics. More about our data security policy can be found here.

Yes.  Please remove your SIM card prior to recycling your cell phone.

Cell phone recycling is easy! Once you collect your cell phones to recycle, a free shipping label can be printed from our website.

If you are recycling five (5) or more cell phones, Big Sky Recycling will pay for your shipping costs by providing a prepaid USPS shipping label.

Alternatively, our selfpaid shipping option saves Big Sky Recycling on shipping costs and allows us make a larger impact by providing more to charitable causes.

If you don’t have access to a printer and are recycling 1-4 phones you can simply write in our mailing address: 3860 SE Naef Rd #68025 Portland, OR 97267.

If you don’t have access to a printer and are recycling 5 or more phones, we will gladly mail you a prepaid shipping label. To request a mailed label, please contact us and provide your full name and address.

Once your phones are ready to ship, you can drop them off at the nearest USPS location or schedule them to be picked up from your home or office.

A B Corporation, or benefit company, is a type of corporation or limited liability company that considers it’s impact on society and the environment in the business decision-making process, in addition to earning a profit.

As a Certified B Corporation, Big Sky Recycling meets the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.

Most challenging problems cannot be solved by government and nonprofits alone. The B Corp community works towards reduced inequality, lower levels of poverty, a healthier environment and stronger communities.

Big Sky Recycling uses the power of cell phones and e-waste to help the world. Through the recycling of cell phones and electronics we help in reducing e-waste while supporting environmental, social and military nonprofits.

We love nonprofits! We love them so much, Big Sky Recycling is built around giving back to nonprofits and our community. Despite this, the IRS does not qualify us as an 501(c)(3) charity and therefore cannot provide tax deduction documents.

We found the most effective way to give back was to become a Certified B Corporation. Rest-assured, although we are not a 501(c)(3) charity, profits from donated cell phones help to support nonprofits!

As a Certified B Corporation, Big Sky Recycling is built around supporting and giving back to nonprofits and our community. Despite this, the IRS does not qualify us as an 501(c)(3) charity and therefore cannot provide tax deduction documents.

A request for a Certificate of Data Destruction can be made by emailing or messaging us. Please make sure we receive your request before receiving your cell phones.

Yes. When requesting a shipping label you will have an option to select which charity your cell phone donation supports

Big Sky Recycling is always looking for new nonprofit charities to work with. Please email us at [email protected] and share your suggestions!